Career Opportunities

Current Job Openings

The Senior Manager of Quality Improvement and Education provides leadership to the organization in developing and implementing the vision for all aspects of the Quality Program. This position is responsible for ensuring compliance with all regulations required. Responsible for developing and implementing all quality, education activities including chart reviews and compiling annual agency quality evaluations and reports.  Responsible for assisting with the coordination of staff health maintenance as required by OSHA and DHEC.  Implements continuing education activities in collaboration with appropriate Hospice leadership.

SUPERVISION RECEIVED

Works under the direction of the CEO

SUPERVISION EXERCISED

None

RESPONSIBILITIES:

Quality Assessment/Performance Improvement

Develops and implements all Quality activities, including but not limited to the following:

Coordinate and facilitate all Quality components: review all activities, analyze concerns, and develop corrective action plans with appropriate departments.
In conjunction with CEO, coordinate the Professional Advisory Committee and provide information for Board Representative to give reports to full Board of Directors.
Attend Board Meetings and present reports of Quality Activities.
Maintain complaint reports and log – analyze for trends or concerns
Analyze Infection Control and wound reports for concerns or trends – follow up with responsible staff
Analyze Unanticipated Occurrence Reports for concerns or trends – follow up with responsible staff
Coordinates the development and implementation of Performance Improvement Projects (PIPs) – suggest topics, assist with development and revision of action plans to ensure ongoing PIPs that address administrative and clinical issues –
Performs monthly as well as focused audits to assess compliance with regulations on specific areas reports findings to appropriate department leadership
Conduct and develop annual agency evaluation to document and analyze all components of QAPI plan related to administrative and clinical activities for compliance with JCAHO, DHEC and Medicare for submission in the Annual Operations Report.
Analyze Bereavement Satisfaction Surveys; report to Leadership and assist the Bereavement Coordinator with improvement plans
Pull monthly HCAPS report from contracted vendor, analyze reports to determine areas of improvement or concern and assist with implementing and evaluating improvement plan.
Assure compliance with all Hospice Item Set requirements and reports.
Review and revise Hospice of the Upstate Policies annually with input from CEO and leadership, present to the Professional Advisory Committee.
Submit appropriate information for reporting purposes to state and national agencies

Compliance
Monitor agency activities in all areas to ensure compliance with laws, regulations, and standards from agencies such as Medicare, Medicaid, JCAHO, DHSR, OIG, OSHA, etc.
Maintain up-to-date knowledge to stay abreast of changes in laws and regulations

Education
Assists with all educational activities
Provide staff education to raise awareness of regulations and standards.
Assists in providing orientation of new employees.
Maintain communication with employees regarding ongoing Quality activities and results.

Employee Health
Assures staff compliance with regulations related to health files and that files are maintained according to regulation.

MINIMUM QUALIFICATIONS

Education and Experience:

BSN or similar degree required.
Working knowledge of regulatory requirements.
Must have a current South Carolina license as a nurse.
Ability to access current information from various resources.
Ability to competently develop reports and graphs in Word and Excel.
Excellent communication skills.
Ability to work collaboratively with Leadership and employees.
Ability to interpret regulatory language.
Ability to interpret regulatory reports such as the PEPPER and NCLOS reports.
Demonstrates and communicates the mission, ethics and goals of the organization as “the face of Hospice of the Upstate.”
Detail oriented
Self-Directed
Analytical
Team Player
Excellent Verbal and Communication Skills

FUNCTION

Provides nursing care to Hospice of the Upstate patients in accordance with Medicare Conditions of Participation and organizational policies following medical directives and Hospice plan of care.  This position will be managing the weekend shift including Triage, 24 hour symptom management, Admissions, Visits & Deaths.

 

SUPERVISION RECEIVED

Works under minimal supervision while ensuring quality health care.  Reports to the Home Care Patient Care Coordinator.

 

QUALFICATIONS

Two years experience in hospice care preferred.
Must have a current South Carolina license as a Registered Nurse.
Must have a valid driver’s license and proof of automobile insurance at required levels.
Must have reliable transportation.
Demonstrate the ability to work well and professionally under stress with flexibility and independence.
Demonstrate the ability to manage workload and schedule effectively and efficiently.
Must be empathetic and have the ability to relate well to patients, families, and members of the Hospice of the Upstate care team.
Understands and embraces the hospice philosophy.
RESPONSIBILITIES

(These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.)

 

Responds promptly to patient/family needs after hours in a manner that promotes the quality of care expected by Hospice of the Upstate.
Documents routine visits, follow-up visits, on-call visits, and phone calls within 24 hours of the event.
Documents visits and patient/family contact in appropriate note with visit type.
Provides education, training, and support to the hospice patient/family as directed by the patient’s plan of care and as needed-understanding that patient/family educational needs will change as the patient’s disease progresses.
Communicates patient needs and changes to Hospice Medical Director, attending physician, and contracting agencies that provide services.
Develops, implements, and updates team care plans reflective of patient/family wishes and appropriate level of care.
Ensures a care plan is open for every problem identified in the assessment and include interventions.  Care plans are addressed on visits.
Ensures all guidelines are met for changes in level of care and care location.
Communicates and collaborates with Rainey Hospice House staff regarding transfers of home care patients.
Ensures continuity of care if patient is hospitalized.
Ensures medication profile remains current.
Triages calls in a manner that acknowledges emergent needs.
Reviews the clinical records and completes a physical assessment of the patient
Listens to the concerns and needs of the patient and family
Effectively communicates specifically how Hospice of the Upstate will address the expressed needs and concerns.
Determines hospice eligibility with attending physician and Hospice Medical Director.
Responsible for all paperwork related to the admission.
Responsible for any information communicated in staff meetings.
Practices within the guidelines of the appropriate Boards of Nursing.
Meets competency requirements for discipline and role.
Assists other departments with a spirit of teamwork and cooperativeness
Ensures the protection of patient and employee information by following the HIPAA-HITECH guidelines.
Professionally represents the organization with credibility and dignity and in the spirit of excellence and trust.
Exhibits flexibility, organization and works effectively and professionally under stress.
Demonstrates and communicates the mission, ethics, and goals of the organization as the face of Hospice.
Assists in Rainey Hospice House as needed/requested
Assumes other duties as necessary.

FUNCTION

Provides nursing care to Hospice of the Upstate patients in accordance to Medicare Conditions of Participation and organizational policies following medical directives and Hospice plan of care

SUPERVISION RECEIVED

Works under minimal supervision while ensuring quality health care.  Reports to the Home Care Patient Care Coordinator.

SUPERVISION EXERCISED

The RN will provide supervision to Hospice Aides and Licensed Practical Nurses with jointly assigned patients.

QUALFICATIONS

Must have a current South Carolina license as a Registered Nurse.
Must have a valid driver’s license and proof of automobile insurance.
Must have reliable transportation.
Demonstrate the ability to be flexible and work indendently.
Demonstrate the ability to manage work load and schedule effectively and efficiently.
Must be empathetic and have the ability to relate well to patients, families, and members of the Hospice of the Upstate care team.
Understands and embraces the hospice philosophy.
RESPONSIBILITIES

(These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.)

Completes and documents the initial nursing assessment within 48 hours of admission. (E)
Develops and implements the patient specific plan of care.
Routine visits, follow-up visits, on-call visits, and phone calls will be documented within 24 hours of event.(E)
Schedules weekly visits with each assigned patient in accordance with the ordered visit frequency and communicates date and time with patient/family.  If the nurse has a change in schedule, patient/family is notified prior to the date and time scheduled.(E)
Provides education, training, and support to the hospice patient/family as directed by the patient’s plan of care.(E)
Ensures that patient status is correct and entered into record after bi-weekly interdisciplinary team meeting.
Communicates patient needs and changes with Hospice Medical Director, attending physician, and contracting agencies that provide services.
Develops, implements, and updates team care plans that reflect patient/family wishes and appropriate level of care.(E)
Ensures all guidelines are met for changes in level of care and care location.
Communicates and collaborates with the Rainey Hospice House staff with home care patient transfer.
Ensures continuity of care if patient is hospitalized.
Ensures medication profile remains current.
Completes Hospice Aide care plan and updates as patient condition warrants.  Conducts and documents aide supervision at least every 14 days.
Attends agency staff meetings, department staff meetings, educational offerings, and other offered hospice events.
Practices within the guidelines of the appropriate Boards of Nursing.
Participates in the monthly on-call schedule to provide 24 hour coverage. (E)
Meets competency requirements for discipline and role.
Assists other departments with a spirit of team work and cooperativeness
Ensure the protection of patient and employee information by following the HIPAA-HITECH guidelines.
Professionally represent the organization with credibility and dignity and in the spirit of excellence and trust.
Be flexible, organized and work effectively and professionally under stress.
Demonstrate and communicate the mission, ethics, and goals of the facility as the face of Hospice.
Assumes other duties as necessary.

Hospice of the Upstate is growing, and seeking a full time third shift RN to serve patients and families in the Rainey Hospice House. Prior hospice experience and BSN degree a plus. If you are looking for an amazing and rewarding opportunity to serve with utmost compassion, please submit your resume. Hospice of the Upstate provides compassionate, quality care to terminally ill patients and their families, while offering leadership and community education for end-of-life.

FUNCTION:

The Patient Care Coordinator (PCC) is responsible for the coordination of all aspects of department operations.  The PCC has primary responsibility and authority for maintaining quality of patient care, in accordance with the organization’s objectives and policies through planning, coordinating, implementing and evaluating the services provided patients and families.

SUPERVISION RECEIVED:

Reports to the CEO.

SUPERVISION EXERCISED:

Nurses, Hospice Aides & Clerical staff of assigned department

Job Summary:

  • Coordinates and oversees all direct and indirect patient services provided by department clinical personnel
  • Provides guidance and counseling to department clinical staff to assist them in continually improving all aspects of hospice care services
  • Assists clinical staff in the coordination of services between Home Care and Rainey Hospice House
  • Develops and maintains a staffing schedule to ensure 24/7 coverage of clinical staff within assigned department
  • Provides assistance in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
  • Assists the CEO and CFO in the preparation and administration of the organization’s budget
  • Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses and schedules staff accordingly
  • Evaluates performance of nurses, nursing assistants, clerical staff and other clinical personnel
  • Assists clinical staff in developing and increasing skills and techniques in evaluating the patient and family situations
  • Coordinates Interdisciplinary Team Meetings at least every 15 days and sensures communication with the team if warranted by a patient’s change in status.
  • Interviews, hires and trains direct reports
  • Regularly reviews patient clinical records, statistics and reports for purposes of program evaluation
  • Assists Medical Director with coordination of care to ensure regulatory compliance
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Responsible for the adequate and appropriate coordination of supplies and equipment for the provision of patient services
  • Responsible for planning and implementing either directly or indirectly, the clinical orientation of new personnel
  • Participates with the QM and Education Manager in planning and implementing in-service and continuing education programs to meet education and training needs of staff
  • Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services
  • Assists in the development of organization and department goals and assures that the organization’s policies and procedures are implemented and followed
  • Assures compliance with all local, state and federal laws regarding licensure and certification of organizational personnel and maintains compliance to Hospice of the Upstate standards
  • Stays informed about changes in the field of nursing and hospice care; shares information with appropriate organization personnel
  • Represents department and Hospice of the Upstate as an ambassador to internal and external customers and vendors
  • Promotes hospice refrrals in the health care community
  • Ensures the protection of patient and employee information by following HIPAA-HITECH guidelines
  • Assures the employees maintain the integrity of all forms of patient information, including but not limited to electronic personal health information, assuring that there are no attempts to access more than the minimum necessary information to complete his/her job
  • Be organized, flexible and work effectively and professionally under stress and deadline pressures
  • Professionally represents the organization with credibility and dignity in the spirit of excellence and trust
  • Demonstrates and communicates the mission, ethics and goals of the facility and “the face of Hospice of the Upstate”
  • Other duties as assigned by the CEO

DESIRED MINIMUM QUALIFICATIONS

  • Registered nurse in the State of SC with current licensure to practice professional nursing in the State of SC
  • Bachelor’s degree in Nursing from an accredited program by National League for Nursing
  • Management experience in a hospice or related health care organization preferred
  • Demonstrated ability to supervise and direct professional and administrative personnel
  • Ability to market and deal tactfully with customers and the community
  • Has excellent observation, verbal and written communication skills
  • Knowledge of business management, governmental regulations and Medicare Conditions of Participation (CoP) standards
  • Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order

FUNCTION

Provides nursing care to Hospice of the Upstate patients in accordance to Medicare Conditions of Participation and organizational policies following medical directives and Hospice plan of care

SUPERVISION RECEIVED

Works under minimal supervision while ensuring quality health care.  Reports to the Home Care Patient Care Coordinator.

QUALIFICATIONS

Must have a current South Carolina license as a Certified Nursing Assistant.
Must have a valid driver’s license and proof of automobile insurance.
Must have reliable transportation.
Demonstrate the ability to be flexible and work indendently.
Demonstrate the ability to manage work load and schedule effectively and efficiently.
Must be empathetic and have the ability to relate well to patients, families, and members of the Hospice of the Upstate care team.
Understands and embraces the hospice philosophy.

FUNCTION

Provides nursing care to Hospice of the Upstate patients in accordance with Medicare Conditions of Participation and organizational policies following medical directives and Hospice plan of care.

SUPERVISION RECEIVED

Works under minimal supervision while ensuring quality health care.  Reports to the Home Care Patient Care Coordinator.

QUALFICATIONS

Two years experience in hospice care preferred.
Must have a current South Carolina license as a Registered Nurse.
Must have a valid driver’s license and proof of automobile insurance at required levels.
Must have reliable transportation.
Demonstrate the ability to work well and professionally under stress with flexibility and independence.
Demonstrate the ability to manage workload and schedule effectively and efficiently.
Must be empathetic and have the ability to relate well to patients, families, and members of the Hospice of the Upstate care team.
Understands and embraces the hospice philosophy.
RESPONSIBILITIES

(These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.)

 

Responds promptly to patient/family needs after hours in a manner that promotes the quality of care expected by Hospice of the Upstate.
Documents routine visits, follow-up visits, on-call visits, and phone calls within 24 hours of the event.
Documents visits and patient/family contact in appropriate note with visit type.
Provides education, training, and support to the hospice patient/family as directed by the patient’s plan of care and as needed-understanding that patient/family educational needs will change as the patient’s disease progresses.
Communicates patient needs and changes to Hospice Medical Director, attending physician, and contracting agencies that provide services.
Develops, implements, and updates team care plans reflective of patient/family wishes and appropriate level of care.
Ensures a care plan is open for every problem identified in the assessment and include interventions.  Care plans are addressed on visits.
Ensures all guidelines are met for changes in level of care and care location.
Communicates and collaborates with Rainey Hospice House staff regarding transfers of home care patients.
Ensures continuity of care if patient is hospitalized.
Ensures medication profile remains current.
Triages calls in a manner that acknowledges emergent needs.
Reviews the clinical records and completes a physical assessment of the patient
Listens to the concerns and needs of the patient and family
Effectively communicates specifically how Hospice of the Upstate will address the expressed needs and concerns.
Determines hospice eligibility with attending physician and Hospice Medical Director.
Responsible for all paperwork related to the admission.
Responsible for any information communicated in staff meetings.
Practices within the guidelines of the appropriate Boards of Nursing.
Meets competency requirements for discipline and role.
Assists other departments with a spirit of teamwork and cooperativeness
Ensures the protection of patient and employee information by following the HIPAA-HITECH guidelines.
Professionally represents the organization with credibility and dignity and in the spirit of excellence and trust.
Exhibits flexibility, organization and works effectively and professionally under stress.
Demonstrates and communicates the mission, ethics, and goals of the organization as the face of Hospice.
Assists in Rainey Hospice House as needed/requested
Assumes other duties as necessary.

The social worker helps to meet the needs of individuals and families affected by life-limiting illness and end of life issues. Working with populations of varying cultures, ages, socioeconomic classes and nontraditional families, the social worker must be prepared to assess needs and intervene appropriately.

QUALIFICATIONS:

1.   Masters of Social Work from an accredited School of Social Work

2.   Licensed by South Carolina and/or Georgia Board of Social Work Examiners

3.   Two years in health care setting preferred

RESPONSIBILITIES:

1.   Assess patients and families including bio-psychosocial information and develop care plans to enhance family coping skills with terminal illness.

2.   Reassess and revise care plans in response to newly identified needs and altered goals of care.

3.   Facilitate communication between patient/family/team members.

4.   Provide individual and family counseling.

5.   Educate patient/family about anticipatory grief, dying process, grief and loss.

6.   Make referrals as needed to volunteer coordinator, chaplain, and complimentary therapy or community resources.

7.   Collaborate with interdisciplinary team members and advocate for patient needs.

8.   Maintain appropriate documentation in a timely manner.

9.   Assist with Quality Assurance activities.

10. As an exempt employee must be willing to work necessary hours to meet job requirements.

11. Participate in the on-call social work schedule.

12. Other duties as requested.

FUNCTION

Provides nursing care to Hospice of the Upstate patients at the Rainey Hospice House in accordance to Medicare Conditions of Participation and organizational policies following medical directives and Hospice plan of care

SUPERVISION RECEIVED

Works under minimal supervision while ensuring quality health care.  Reports to the Hospice House Patient Care Coordinator.

QUALFICATIONS

Must have a current South Carolina license as a Certified Nursing Assistant.
Must have a valid driver’s license and proof of automobile insurance.
Must have reliable transportation.
Demonstrate the ability to be flexible and work indendently.
Demonstrate the ability to manage work load and schedule effectively and efficiently.
Must be empathetic and have the ability to relate well to patients, families, and members of the Hospice of the Upstate care team.
Understands and embraces the hospice philosophy.